UPDATE FROM OUR CEO
To our valued customers,
Like all of you, we are being challenged to find ways to keep our families (and ourselves) entertained and safe. And let’s face it – it isn’t getting any easier! My routine has changed a lot too. As an example, I now begin all of my conference calls with someone on the team sharing a funny Work From Home (WFH) story.
We’re all in this together. At Party City, we are rallying around our purpose: to create joy by making it easy to create unforgettable memories. I wouldn’t usually quote our corporate mantra in an email, but it seems especially important during these times for you to know that the pandemic has not changed our commitment to this purpose. In fact, we are doubling down!
Party Community. You might have noticed our logo looks a little different. While we’ll always be Party City, for the time being, consider us your Party Community. Although we can’t celebrate in person right now, we’re still here, creating opportunities to bring people together – even while physically apart.
Curbside Pickup. In addition to continuing to serve you on PartyCity.com where we offer nationwide delivery, I’m pleased to announce we are now offering Curbside Pickup at select stores! Store hours for each location will be available online.
We are rolling this out slowly, and only in towns where local and state governments allow. Our goal is to make this service available in every one of our stores and we will do so as circumstances permit.
It goes without saying that we will take all necessary precautions to ensure your safety and that of our employees. We will transfer purchases to your vehicle to eliminate human contact, following the recommended increased hygiene practices.
For curbside pickup:
- Shop online at PartyCity.com
- Select Curbside Pickup for your items, find your store, enter quantity and select Store Pickup.
- Confirm store and checkout.
- A pickup notification email will be sent when your order is ready.
- Drive to participating store and call the store’s main number to let us know you've arrived. We just need your order number and a description of your car. An associate will place your order in the trunk.
Returning to normal. While our corporate retail stores remain closed until it is practical to reopen them, we are relaxing our Return Policy, and will gladly accept returns and exchanges within a 30-day period of re-opening.
My hope is that our curbside offering, online ordering and delivery will make a small, but positive difference in your lives.
I will continue to share company updates with you, and encourage you to check our Store Locator to see if and when curbside pick-up is available at your local Party City.
As always, stay safe, stay healthy, and find a little joy, every single day.
CEO, Party City