Order & Shipping

Standard Shipping

• Deliveries are made in 2 - 6 business days.

• Most standard-ship orders are shipped via UPS SurePost and delivered by the USPS.

• Packages weighing more than 10 pounds are delivered by UPS.

• Rural and remote areas may incur longer delivery times.

NEED IT FASTER?

• 2nd Day Air - Arrives 2 business days after the day it ships out.

• Next Day Air - Arrives on the next business day after the day it ships out.

• Saturday Delivery Next Day Air - Arrives on Saturday. Not available in all locations.

Orders shipping to Alaska & Hawaii will incur one additional business day for delivery—for example, Next Day Air will take 2 business days for delivery.

Please note: deliveries can occur as late as 8pm local time for the delivery location.

Estimating your delivery time is easy! Shipping times start the first business day after the order is shipped from our warehouse. Business days exclude weekends (Saturday & Sunday) and holidays.

For example: if the delivery option you choose at checkout is 2nd Day Air and your order ships on a Wednesday, then the first shipping day you would count is Thursday and your package would be estimated for delivery on Friday.

You will receive an email from Customer Support if:

• The billing address provided does not match what the credit card has on file.

• The shipping address provided cannot be confirmed.

• The shipping address provided is a PO Box and you have selected an expedited shipping method.

Additional factors could be:

• The order was placed after 3pm EST on a weekday (Monday - Friday).

• The order was placed on a weekend (Saturday - Sunday).

• The order is a bulk order that requires additional processing time for shipment.

• The order contains custom or personalized items, which require additional processing time (they will ship separately from any standard merchandise ordered).

Standard orders that exclude any custom or personalized merchandise will ship from our warehouse located in Illinois.

The map below represents Standard Ground transit times. Expedited shipping options are available in checkout.

Customized items are not returnable or exchangeable.

The map below represents Standard Ground transit times. Transit time is the time from when the package leaves our warehouse to when it arrives at your door. This varies by shipping method.

Expedited shipping options are available in checkout, but expedited shipping will not speed up your custom item's processing time.

Dropship merchandise are items that ship directly from the manufacturer.

This merchandise will arrive separately from other items in your order, and depending on your location, may take up to 3 additional business days for delivery.

Yes, we do! Please review the information below for any restrictions or limitations that may apply to your order.

If a PO Box address is provided for shipping, the package may ship via USPS Parcel Select depending on the weight, size, or shipping destination.

Orders shipping to a PO Box cannot ship via any express method.

Hazardous items (such as helium tanks, color spray, and chaffing fuel), perishable items (such as chocolate), and personalized favors cannot be shipped to a PO Box or Military address.

APO/FPO/DPO deliveries are made via USPS and delivery times for these addresses are dependent upon location.

Please check the product page of your items to ensure they can be shipped to your PO Box or military address.

At this time PartyCity.com can only ship to the 50 United States and the District of Columbia. We are unable to ship orders to any US Territories such as Puerto Rico, Guam, or the Virgin Islands. PartyCity.com does not currently ship to any international locations. We cannot ship to Hawaii if a product is restricted to ground shipping only. Please check the product page of your item to ensure it can be shipped to your location.

If you are located in Canada, please visit Party City Canada.

If you are located in Europe please visit Party Delights.

Party City is not responsible for lost, missing, or damaged merchandise shipped to customers via a freight forwarding company.