Shop your items and look for In-Store or Curbside Pickup. Click "Availability" to check your store.
Select Your Store
Find your store, enter quantity and click "In-Store or Curbside Pickup". Continue to place order.
Pick It Up
You’ll get an email when your order is ready. Bring this email and ID to your store. That’s it!
Watch how we’re keeping you safe when you come in.
We will gladly accept returns up to 90 days after our stores re-open for ‘in-store shopping.’ Unfortunately, right now, because safety comes first, our locations offering curbside pickup are not able to accept returns. This applies to all in-store and online purchases accompanied by a store receipt or order number. We know this is a party foul, but the safety of you and our associates always rule.
Payment will be taken when your order is ready for pickup.
Just a heads up: You may see a pending charge on your account when you place your order, followed by an actual charge. This is because payment is not taken until you pick up your order at the store. You will not be charged twice.
If you need to cancel or make any changes to your order, contact the store directly.
How will I know when my order is ready to be picked up?
You will receive an email notification to let you know it is ready. Processing time will vary depending upon location and order.
Orders are generally ready the same day you place your order online. Should you place your order within 2 hours of the store’s closing it will not be ready until the following day. Pickup times may be longer during peak season, such as Halloween.
What do I need to pick up my order and how will I be charged?
Your pickup notification email (either a printout or shown on your mobile device)
A government-issued ID
Your payment will be authorized for the full amount at checkout, but the money will not be taken until your order has been picked in store. Some customers may have varying payment experiences based on store location. If this is the case, you will receive an email detailing further instructions.
Where do I pick up my order?
Please reference your notification email for pickup location details. There will be a designated Pickup Counter when you get to the store.
How long will my order be held at the store?
Your order will be held at the store for 7 calendar days from the time your order is ready for pickup. After 7 days, your order will be automatically cancelled.
If you have questions about picking up an order, please contact your selected pickup store and an associate can help you. Store contact information can be found by clicking here or call 1-800-477-4841 to find the store nearest you.
What if I need to cancel my In-Store Pickup Order?
To cancel your order, please contact the store(s) where the order was made for pickup. You will need to provide your store pickup order number when calling. Please note balloon orders will not be refunded if cancelled within 48 hours of pick up time.
Why are some stores and products not available for Party Pickup?
Due to seasonality and peak demand, guaranteeing in-store inventory is difficult. For those items, please visit your local Party City location to view inventory and purchase your items.
Can I use Paypal to pay for an In-Store Pickup order?
Sorry, Paypal cannot be used for In-Store Pickup orders. Party City accepts: Visa, Mastercard, American Express and Discover.
Can I schedule, order and pick up inflated balloons?
Yes! You can schedule balloon pick-up up to 14 days in advance of your party. Please shop Balloons and select the balloon of your choice. When ready, select the In-Store Pickup link for your balloon selection. Once in the pick-up screen, you can choose your store, inflation, delivery date & time (up to 2 weeks in advance).