General Return Policy Questions
What is Party City's return policy?
We will gladly accept returns and exchanges within 30 days of purchase with initial receipt.
To qualify for return, merchandise must be in new condition, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full purchase price.
Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.
*Store credit is valid for in-store transactions only.
Are there return exceptions?
Yes, exceptions include:
- Helium tanks
- Custom & personalized items (US only)
- Partial Party Kits - Party Kit components may not be returned individually