Customer Service

Contact Us

To ensure prompt assistance to your inquiry, please fill out all information on the contact form accurately. If you are contacting us regarding an existing order, please include the order number and any SKU numbers applicable to your contact. If you are contacting us regarding an in-store experience, please include the store number and location (city & state or province).

For immediate assistance please visit our Frequently Asked Questions page.

For assistance tracking your shipment or requesting a return, please click here.

International Customers: Currently PartyCity.com ships only to the 50 United States.

Canadian Customers: Currently PartyCity.ca ships only to the 13 Canadian Provinces and Territories. Please select the "Shipping To" option at the top of this page to view other countries we are able to service.

Please visit our Shipping Information Page for details on how we can further assist Canadian and European customers.

Questions? Please call us at (800) PARTY CITY or (800) 727-8924

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