We gladly accept returns and exchanges within 30 days of purchase of items accompanied with a store receipt or shipping receipt. All returns will be credited to the original form of payment. Most products, including Online Only products, will be refunded the full purchase price. All merchandise must be in a new condition, unopened, unworn, and in original packaging.
For your convenience, you may return your online purchase to any of our Party City store locations. Please click here or call 1-800-477-4841 to find a store location near you for assistance with your return.
Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween Items, including costumes) may be returned up to 7 days prior to the holiday, unopened with receipt only. After that, only exchanges will be made. You may return your online Halloween order within 30 days from the date you received your purchase.
Non-Returnable Items include:
- All custom & personalized items (US only)
- Helium Tanks
- Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
Online Order Specific Information:
- Returns without the Shipping Receipt: We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt, click here to request a replacement.
- Shipping and Handling charges and Shipping and Handling taxes are non-refundable.
- Merchandise credit is only redeemable in stores and not online.