My entire experience ordering from Party City has been awful. Ordered on June 4. Was promised delivery on June 7 for a birthday on June 8. Sent an email on June 7th when items didn't arrive. It's now June 14 and they haven't responded to my email. Also, there are no human beings available to speak to when you call "customer service." Still waiting to hear back from them. But in the meantime, I've gotten marketing emails from them and a request to leave them a review. So here it is!