Last updated: December 20, 2019.
Party City takes the privacy of our customers very seriously. We understand that you want to know how information about you is used, stored, and shared and we know the importance of protecting your personal information. Nobody wants to have his or her personal information sold or misused. We do not rent or sell your personal information to anyone, period.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
Types of Information We Collect
We collect information to deliver the products and services you request and to help improve your Party City experience. Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number, and payment information.
You share personal information with us when you make an in-store or online purchase with us, when you visit our Website, when you create an account on one of our Websites or mobile services, when you fill out an application in our careers portal, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service. We may also collect information about, and record, your online activities and web sessions.
We may also collect information about you from social media platforms and networks that you make generally available (either publicly or to accounts that we may have access to) or that you share with or to our social media websites and applications as well as third-party social media hosts such as Facebook, Twitter, Pinterest, and Instagram.
In order to invite others to view your Party City page or to use Party City's online invitation services, you must provide us with email addresses of your guests or invitees. In order to send messages to your guests or invitees, we require that you submit to Party City current, valid email addresses for your guests or invitees. When you send messages to your guests or invitees, we collect and retain the email addresses or other pertinent contact information for those persons to whom you send the message.
How We Use Your Information
Party City uses the personal information that we collect about you or that you provide to us on the basis of the following legitimate interests or contractual necessities: to process and ship your online orders; for marketing, advertising, or research purposes; to inform you about promotional offers; to maintain your user account; to keep track of your order history; to respond to customer support inquiries; to present our Website and its contents to you; to tell you about changes to our Website; to let you know about products or services; to allow you to participate in interactive features on our Website in a way that we describe to you at the time that you provide Party City your personal information; to fulfill any other purpose for which you provide it. Party City may also retain and use this personal information in order to bring or defend legal claims involving you or us.
The non-personal and personal information that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps us to improve our Website and to deliver better and more personalized products, services and advertisements. It also helps us to estimate how many people may be interested in certain products, store your user preferences allowing us to customize the Website to your individual interests, recognize you when you revisit our Website, and speed up your online experience with Party City.
For its online invitation services or other services that Party City makes available from time to time where you provide us email addresses or other contact information of your guests and invitees, Party City may retain such email addresses and contact information that you provide to us, but we will not use these email addresses and contact information to send promotional communications, newsletters, or services announcements without your express permission.
Users in the EU have the right to object to use of their personal data that is based on Party City’s “legitimate interests.” To object to this processing, please contact us at Privacy@partycity.com or by calling 1-888-280-7449.
Accessing Your Information
At any time, you can review and change your personal information by logging into the Website and visiting your account profile page. Here, you can make changes to your name, password, postal address, email address, phone number, or credit card information that you had previously entered.
If you are an EU or Canadian user, you have a right to access the other personal information that is held about you. If you are an EU or Canadian user, to obtain a copy of the personal information Party City holds about you, to make corrections to same, and to request deletions thereof, please submit an online request form here and enclose the details of your request. We may require further verification of your identity before fulfilling any such requests, and all information reports will be sent to the email address you provide unless you specifically request otherwise.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Party City stores and processes your personal information on its computers and servers in the United States. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable U.S. federal and state regulations. All personal information that you may provide on any of Websites will be Secure Socket Layer (SSL) encrypted. Party City also uses computer safeguards such as firewalls and data encryption methods to protect your information.
The safety and security of your information also depends on you. For instance, you can start by using a complex and well-chosen password. You should avoid sharing your password or using any information that others can easily learn about you, such as a family member's name or birthday. We also recommend that you frequently change your password. You can also install and regularly update antivirus and firewall software to protect your computer or device from external attacks by malicious users. When you are finished with a session on our Website, be sure that you log out and close the browser window so nobody can pick up where you left off.
Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and Party City is not responsible for the circumvention of any privacy settings or security measures contained on the Website.
Party City will not keep your personal data longer than we need to. How long this is depends on several factors including: why we collected it in the first place; how old it is; whether there is a legal/regulatory reason to keep it; and whether we need it to protect you or us.
If you are an EU user, the personal data we collect from you may be transferred to, and stored at, a destination outside the EU. It may also be processed by staff operating outside the EU who work for us or for one of our affiliates. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the appropriate EU General Data regulations.
Cookies and Other Tracking Technology
Certain features of our Website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. These data files may be created on your computer when you visit our Website. Flash cookies are most often used to enhance your experience on our Website, for example, by allowing the look of a website you frequently visit to appear personalized. Flash cookies will not access or remember your e-mail address or other personal information unless you willingly provide such information.
Our Website may also contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Party City, for example, to count users who have visited particular webpages or and can be used for other related website statistics, such as verifying our system and server integrity.
“Do Not Track”
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Third Party Links
We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.