Customer Service

Request a Return Authorization Number

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PartyCity.com Return Policy:

We will gladly accept requests for returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging. The following items are NOT returnable:

  • Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
  • Custom and Personalized items
  • Helium Tanks
  • Hosiery
  • Oversized Items / Life-sized Cutouts
  • Partial Party Kits - Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
  • Perishables (e.g., food items such as candy)
  • Special Order Items - Including but not limited to: Mascots and Collector's Edition Costumes
  • Undergarments
  • Wigs