Customer Service

Shipping Information
Shipping Rates
Service Type
Rate
Ground $7.99
3 Day Select $12.99
2nd Day Air $19.99
Next Day Air $29.99
Saturday Delivery Next Day Air $34.99
Delivery to Alaska or Hawaii Additional $10.00
APO/FPO Additional $5.00

Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.

Shipping from PartyCity.com is FAST and easy!

Most orders placed by 3:00 pm EST, Monday–Friday, will usually ship the same day; excluding holidays. Orders placed after 3:00 pm EST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day.

Order & Shipping Questions

What shipping options are available? How do I determine when I will receive my order? What could prevent my order from shipping today? I am ordering only standard items (no custom or personalized merchandise). When should I expect to receive my merchandise? I am ordering a custom banner or invitations. When should I expect to receive my merchandise? I am ordering personalized favors. When should I expect to receive my merchandise? Do you ship to PO Boxes or Military Addresses? Do you ship outside the 50 United States? Are there any restrictions or limitations on shipping to a Freight Forwarder?

Order & Shipping Answers

What shipping options are available?

Standard Shipping:
Deliveries are made in 2 to 6 business days. Packages weighing 10 pounds or less are delivered to your door by the USPS. Packages weighing more than 10 pounds will be delivered by UPS. Rural and remote areas may incur longer delivery times.

NEED IT FASTER?

3 Day Select - Arrives 3 business days after the day it ships out. 2nd Day Air - Arrives 2 business days after the day it ships out. Next Day Air - Arrives on the next business day after the day it ships out. Saturday Delivery Next Day Air - Arrives on Saturday. Not available in all locations.

Orders shipping to Alaska & Hawai’i will incur one additional business day for delivery - for example Next Day Air will take 2 business days for delivery.

Please Note: deliveries can occur as late as 8:00pm local time for the delivery location.

How do I determine when I will receive my order?

Estimating your delivery time is easy! Shipping times start the first business day after the order is shipped from our warehouse. Business days exclude weekends (Saturday & Sunday) and holidays.

For example: if the delivery option you choose at checkout is 3 Day Select and your order ships on a Wednesday, then the first shipping day you would count is Thursday and your package would be estimated for delivery on the following Monday.

What could prevent my order from shipping today?

You will receive an email from Customer Support if:
The billing address provided does not match what the credit card has on file. The shipping address provided cannot be confirmed. The shipping address provided is a PO Box and you have selected an expedited shipping method.

Additional factors could be:
The order was placed after 3:00 pm EST on a weekday (Monday - Friday). The order was placed on a weekend (Saturday - Sunday). The order is a bulk order that requires additional processing time for shipment. Custom or personalized Items which require additional processing time (they will ship separately from any standard merchandise ordered).

I am ordering only standard items (no custom or personalized merchandise). When should I expect to receive my merchandise?

Standard orders, excluding any custom or personalized merchandise, will ship from our warehouse located in Illinois.

The map below represents Standard Ground transit times. Expedited shipping options are available in checkout.

I am ordering a custom banner or invitations. When should I expect to receive my merchandise?

Orders for custom banners and invitations ship separately and require up-to 5 business days of processing time. Processing time is the time from when the order is placed to when it leaves our warehouse in Massachusetts. We would encourage you to account for this estimated lead time when planning your delivery options.

Customized items are not returnable or exchangeable.

The map below represents Standard Ground transit times. Transit time is the time from when the package leaves our warehouse to when it arrives at your door. This varies by shipping method.

Expedited shipping options are available in checkout.

I am ordering personalized favors. When should I expect to receive my merchandise?

Orders for personalized wedding favors require up to 7 business days of processing time. Processing time is the time from when the order is placed to when it leaves our ware-house in Georgia. We would encourage you to account for this estimated lead time when planning your delivery options.

Please be sure to order additional glassware pieces to cover any breakages or extra guests as we will be unable to replace any glasses broken in transit.

Personalized items are not returnable or exchangeable.

Delivery to P.O. boxes or military addresses is currently not available for personalized items.

The map below represents Standard Ground transit times. Transit time is the time from when the package leaves our warehouse to when it arrives at your door. This varies by shipping method.

Expedited shipping options are available in checkout.

Do you ship to PO Boxes or Military Addresses?

Yes, we do! Please review the information below for any restrictions or limitations that may apply to your order.

If a PO Box address is provided for shipping, the package may ship via USPS Parcel Select depending on the weight, size or shipping destination. Orders shipping to a PO Box cannot ship via any express method. Hazardous items (such as helium tanks, color spray and chaffing dishes), perishable items (such as chocolate) & personalized favors cannot be shipped to a PO Box or Military address. APO/FPO/DPO deliveries are made via USPS and delivery times for these addresses are dependent upon location.

Do you ship outside the 50 United States?

At this time PartyCity.com can only ship to the 50 United States and the District of Columbia. We are unable to ship orders to any US Territories such as Puerto Rico, Guam or the Virgin Islands. PartyCity.com does not currently ship to any international locations.

If you are located in Canada, please visit Party City Canada.

If you are located in Europe please visit Party Delights.

Are there any restrictions or limitations on shipping to a Freight Forwarder?

Party City is not responsible for lost, missing, damaged merchandise shipped to Customers via a freight forwarding company.