Customer Service

Returns

request a return

This self service tool allows you to instantly request and receive a Return Authorization Number 24 hours a day, 7 days a week.
Your Order Number:
Your Billing Address ZIP Code:

Here are common questions we get about returning products. Click on your question below and we will provide the answer.


Can I return an Internet purchase to one of your store locations?

For your convenience, you may return your online purchase to any of our Party City store locations. We will gladly accept returns and exchanges within 30 days of purchase with Shipping Receipt or Store Receipt.

Please click here to find a store location near you for assistance with your return.

PartyCity.com Return Policy:

We will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

Non-Returnable Items include:


How to Return Online with PartyCity.com:

Please read through our return policy to ensure your item is eligible for a return.

Party City Retail Store Location - Halloween Return Policy:

We will gladly accept returns and exchanges for Halloween costumes, decorations and accessories by Wednesday, October 24 with your Shipping Receipt.

For your convenience, you may return your online purchase to any of our Party City store locations. Please click here to find a store location near you for assistance with your return.