Customer Service


Ordering Information

Shipping Rates
Service Type
Rate
Ground $7.95
3 Day Select $12.95
2nd Day Air $16.95
Next Day Air $24.95
Saturday Delivery Next Day Air $29.95
UPS Delivery to Alaska or Hawaii Additional $10.00
APO/FPO Additional $5.00

Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.
Throwing a party isn't always easy, but ordering supplies for your party has never been easier!

Here are common questions we get about ordering from our website. Click on your question below and we will provide the answer.

Which forms of payment do you accept for orders placed online? When will my order ship? How will my order be shipped? Which service will be used? How long will it take to receive my order? How do I track an order? Do you ship internationally or process APO or FPO Orders? How do I make changes to or cancel my order? I am a little concerned about using my credit card on the internet. How safe is it? If I need to return my order, how do I do it?

Which forms of payment do you accept for orders placed online?
We accept payment via credit and debit cards. Specifically, we accept Visa, MasterCard, American Express, and Discover. Unfortunately, we do not accept checks, money orders, cashier's checks, or purchase orders for payment of orders placed online.
When will my order ship?
Most orders placed by 5:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a holiday. Orders placed after 5 pm Central will ship out the next business day. Exceptions might occur if there is a problem getting a correct authorization with the credit card used to place the order.
How will my order be shipped? Which shipping method will be used?
You can choose the shipping method from a drop-down menu on the order page when you place your order. We offer: UPS Standard Ground, 3-Day Air, 2-Day Air and Next Day Air. For all USPS P.O. Box and APO/FPO orders, select UPS Standard Ground and our systems will convert your shipping method to USPS Priority Mail. We apologize, UPS Air Shipping methods are not available for these addresses.
How long will it take to receive my order?
Arrival time depends on the shipping method you choose (Ground, 3-Day, 2-Day, or Next Day) at the time you place the order. Most orders placed by 5:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a holiday. Orders placed after 5 pm Central will ship out the next business day. Please refer to our Shipping Time Estimator to get specific information on how long it will take your order to get from us to you.
How do I track an order?
After you receive your Order Confirmation and Order Number, you can track your order status by going to our Order Tracking page.
Do you ship internationally or process APO or FPO orders?
Unfortunately we do not offer international shipping at this time. We process all APO and FPO Orders via USPS Priority Mail. Simply select UPS Standard Ground and our systems will convert your shipping method to USPS Priority Mail. We apologize, UPS Air Shipping methods are not available for these addresses.
How do I make changes to or cancel my order?
We have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you have selected prior to completing your order. If an error is made, we need you to receive the order and return it (if the return policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been completed and sent. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause.
I am a little concerned about using my credit card on the internet. How safe is it?
Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.
If I need to return my order, how do I do it?
Please refer to our Returns and Exchanges information page.