Customer Service

Frequently Asked Questions
Shipping Rates
Service Type Order Value
up to $100 $100.01 - $150 $150+
Ground $7.99 $9.99 $12.99
3 Day Select $12.99 $14.99 $17.99
2nd Day Air $19.99 $21.99 $24.99
Next Day Air $29.99 $31.99 $34.99
Next Day Air Saturday Delivery $34.99 $36.99 $39.99
Delivery to Alaska or Hawaii Add $10.00 Add $10.00 Add $10.00
APO/FPO Add $5.00 Add $5.00 Add $5.00
Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.

Order & Shipping Questions

Am I able to make any changes to an order once it has been placed? How do I track an order? Do you ship internationally or process APO or FPO orders? Is ordering through PartyCity.com secure?

Product and Purchasing Questions

How do I know if something is in stock? Do all of your costumes come in all sizes? Are your costumes officially licensed? Do you accept back orders for products not currently in stock?

Party City Store Questions

Do you carry the same products in stores as you do online? How do I receive promotional offer emails? Do you match prices between your stores and your website? Do your retail stores or PartyCity.com offer organization discounts? Where are your stores located? Which forms of payment do you accept at your stores?

More Questions

Do you offer wholesale accounts? Do you take checks or money orders online? What are the hours and address of your corporate headquarters? What is your privacy policy? Where can I get information about franchise opportunities? You've answered a lot of questions here, but I still have one you haven't answered. How can I contact you?

Order & Shipping Answers

Am I able to make any changes to an order once it has been placed?

We have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you've selected prior to completing your order. If an error is made, we need you to receive the order and return it (if the Returns Policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause.

How do I track an order?

After you receive your Shipment Confirmation and Order Number, you can track your order status by going to our Track Order page. Enter your Order Number in the first field, the zip code of the billing address in the second field, and then click the "Find Order" button.

Do you ship internationally or process APO or FPO orders?

If you are located in Canada, please visit PartyCity.ca. If you are located in Europe, please visit our sister website, PartyDelights.co.uk. We are currently not shipping to any other international locations.

We do ship orders to APO, DPO, and FPO (excluding personalized favors) and these orders ship via USPS

Is ordering through PartyCity.com secure?

Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.


Product and Purchasing Answers

How do I know if something is in stock?

Our system will not let an order get placed for an item that is out of stock. You will be notified if the quantity or item you are requesting is not available.

Do all of your costumes come in all sizes?

No, please see the individual costume page. The available sizes will be indicated.

Are your costumes officially licensed?

Yes, our brand merchandise comes from the top vendors in the United States, and licensed costumes will bear the official logo or trademarked name.

Do you accept back orders for items not currently in stock?

No, unfortunately we are only able to accept orders for products that we have in stock to ship immediately.

Party City Store Answers

Do you carry the same products in stores as you do online?

Selection and price may vary by store and market as well as from store to website. If you see an item online you’d like to purchase in your local store call your nearest Party City and ask if they have the item in stock and we will gladly check for you. Consult our Store Locator or call 1-800-477-4841 to find the store nearest you.

How do I receive promotional offer emails?

Party City offers a variety of promotional offers. To ensure you receive our best sales sign up for our emails below.

Do you match prices between your stores and your website?

Pricing, promotions, styles and availability may vary by store and online.

Do your stores offer organization discounts?

Yes, please visit our Organization Discounts Page for more information.

Where are your stores located?

Good question! Consult our Store Locator or call 1-800-477-4841 to find the store nearest you.

Which forms of payment do you accept at your stores?

We accept cash, checks, and the major credit cards: Visa, Master Card, American Express, and Discover.

More Answers

Do you offer business to business accounts?

We offer Organization Discounts at your local Party City retail store locations. To find a location near you consult our Store Locator or call 1-800-477-4841.

Do you take checks or money orders online?

No, however we gladly accept PayPal and major credit cards: Visa, Master Card, American Express, and Discover.

What are the hours and address of your corporate headquarters?

Our hours are 9am - 5pm EST.

Party City Corporation
25 Green Pond Road STE 1
Rockaway, NJ 07866

What is your privacy policy?

Please visit our Privacy Policy page to find out.

Where can I get information about franchise opportunities?

Party City does not currently offer any franchise opportunities. However, if you are interested in opening an independent party retail store, you may purchase products directly from our wholesale customer site at Amscan.com.

You have answered lots of questions here, but I still have one you have not answered. How can I contact you?

Please visit our Contact Page.