Customer Service

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Contact Us

We answer our emails promptly M-F (10AM-7PM Central). Just use this contact form. When asking a question about an order, please include your Order Number, your Name, Email Address, and Phone Number so that we can help you promptly.

For immediate assistance please visit our Frequently Asked Questions page.

If you have an issue for Human Resources, please contact our Corporate Office at (973) 453-8600.

If you need assistance Tracking Your Shipment, please click here.

If you would like to Request a Return Authorization, please click here.

International Customers: Currently ships only to the 50 United States.

For Canadian Customers — please click here
For European Customers — please click here

If you are interested in career opportunities with our company, please click here to find available positions in your area.

If you would like to know where our stores are located, please visit our Store Locator or call 1-800-477-4841 to find a store near you.

Questions? Please call us at (800) PARTY CITY or (800) 727-8924

You may also contact our corporate headquarters by writing to us at:

Party City Corporation
Suite 1
25 Green Pond Road
Rockaway, NJ 07866