Customer Service

At Party City, our aim is to make shopping for your party as fun as the party itself. As you shop our site, questions may pop into your head. "How will my order be shipped?"
"What kinds of payment types do you accept?" "What if I need to return some items?"

When you are at your local Party City store, look for one of our associates to help answer your questions. When you buy online at PartyCity.com, we want to answer your questions just as well. You are the most important person in our business and shopping online should be equally easy, fun and exciting!

Self-Service Tools

Track My Order

To track your order, please enter the information requested below.
Your Order Number:
Your Billing Address ZIP Code

Request a Return

This self service tool allows you to instantly request and receive a Return Authorization Number 24 hours a day, 7 days a week.
Your Order Number:
Your Billing Address ZIP Code:

Top Frequently Asked Questions

How do I calculate shipping time?

Shipping from PartyCity.com is FAST and easy! Most orders placed by 3:00 pm EST, Mon-Fri, will usually ship the same day, providing credit card information is correct, the shipping address is correct, your order is not oversize air, and it is not a Holiday. To calculate, click here.

How does Party City ship?

Partycity.com ships with UPS. Orders less than 10 pounds may ship via Surepost, which is a partnership between UPS and the USPS. Your postal carrier will make the final delivery to your home within 1 – 6 business days after your order ships from our warehouse in Illinois. If you need your product faster we offer a number of expedited shipping methods to meet your shipping needs. Please visit our Shipping Information page for any additional questions.

If I need to return my order, how do I do it?

We will gladly accept requests for returns within 30 days from the date you received your purchase. Please read through our Return Policy to ensure your item is eligible
for a return.

Do you carry the same products in stores as you do online?

Selection and price may vary by store and market as well as from store to website. If you see an item online you'd like to purchase in your local store call your nearest Party City and ask if they have the item in stock and we will gladly check for you. Consult our Store Locator or call 1-800-477-4841 to find the store nearest you.

Am I able to make any changes to an order once it has been placed?

We have set up our system to automatically process your order as quickly as possible. For that reason, we cannot make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you've selected prior to completing your order. If an error is made, please receive the order and return it (if the Return Policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause.

If you have additional questions please visit our Frequently Asked Questions page.