Customer Service
Customer Service


Holiday Shipping Schedule

Due to the holidays, all orders placed on Wednesday, November 25, 2009 after 1pm CDT through Sunday, November 29 will be shipped on Monday, November 30.

At Party City, our aim is to make shopping for your party as fun as the party itself. As you shop our site, questions may pop into your head. "How will my order be shipped?" "What kinds of payment types do you accept?" "What if I need to return some items?

When you are at your local Party City store, you look for one of our associates to help answer your questions. When you buy online at PartyCity.com, we want to answer your questions just as well. You are the most important person in our business and shopping online should be equally easy, fun and exciting!

Over to the left, you will find a list of topics that provide all the information you need. However, just in case we missed one or two, please click here to contact us. We do our best to answer all emails within 24-48 hours.